Last updated: 24th May 2026

This Returns & Refunds Policy applies to purchases made from Robinson Sewing Studio through our website, social media channels, or in-person sales at markets and events.

Your Right to Cancel (Online Orders)

Under UK consumer law, customers purchasing online usually have the right to cancel their order within 14 days of receiving it for a full refund.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging where possible

• You must notify us within 14 days of receiving your order

• The item must be returned within 14 days of notifying us

To request a return, please contact us at:

Email: info@robinsonsewingstudio.co.uk
Business name: Robinson Sewing Studio

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with:

• Your order number

• A description of the issue

• Photos where possible

If the item is confirmed to be faulty or incorrect, we will offer a replacement, repair, or full refund in line with your legal rights under the UK Consumer Rights Act 2015.

We will also reimburse reasonable return postage costs for faulty or incorrect items.

Non-Refundable Items

The following items cannot be returned or refunded unless faulty:

• Personalised or custom-made items

• Items that have been used

• Items not returned in their original condition

• Perishable goods (if applicable)

This does not affect your statutory rights if goods are faulty or not as described.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 14 days.

Original delivery charges will only be refunded where required by law.

In-Person Market & Event Purchases

Items purchased in person at markets, fairs, or events are not automatically covered by the 14-day cancellation rights that apply to online sales.

However, we are happy to offer returns or exchanges for unused items in original packaging within 14 days of purchase, at our discretion.

Proof of purchase may be required.

Faulty items remain covered by your legal rights under the Consumer Rights Act 2015.

Contact Us

If you have any questions about returns or refunds, please contact:

Robinson Sewing Studio
Email: info@robinsonsewingstudio.co.uk
Instagram: robinsonsewingstudio
Website: www.robinsonsewingstudio.co.uk

Last updated: 24th May 2026

These Terms of Service (“Terms”) apply to all purchases made from Robinson Sewing Studio through our website, social media channels, marketplaces, or in-person sales at markets and events.

By purchasing from us, you agree to these Terms.

1. About Us

Business name: Robinson Sewing Studio
Contact email: info@robinsonsewingstudio.co.uk
Website: www.robinsonsewingstudio.co.uk

2. Products

We aim to ensure all product descriptions, photographs, and pricing are accurate. However:

• Colours may vary slightly depending on screen settings

• Handmade or personalised items may vary slightly from photographs

• Availability may change without notice

We reserve the right to update, discontinue, or modify products at any time.

3. Orders

When you place an order, you will receive confirmation that we have received it. A contract between us is formed once your order has been accepted and dispatched.

We reserve the right to refuse or cancel orders where:

• An item is unavailable

• Pricing errors have occurred

• Fraudulent or suspicious activity is suspected

If payment has already been taken for a cancelled order, a full refund will be issued.

4. Pricing & Payment

All prices are listed in GBP (£).

Payment must be received in full before items are dispatched or handed over.

We reserve the right to change prices at any time without notice.

5. Shipping & Delivery

We will aim to dispatch orders within the estimated timeframe shown at checkout or communicated at the time of sale.

Delivery times are estimates only and may vary due to postal delays or circumstances outside our control, and Bank Holidays within the UK.

We are not responsible for delays caused by couriers, customs, strikes, or events beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

6. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.

In summary:

• Returns are accepted for unused items in original packaging

• Faulty or damaged items may be refunded or replaced

• Personalised or custom-made items are non-refundable unless faulty

Your statutory rights under UK consumer law are not affected.

7. Personalised Items

By placing an order for a personalised or custom-made item, you confirm that all information provided (including spellings, names, colours, sizes, or custom text) is correct.

We are not responsible for errors submitted by the customer.

8. Intellectual Property

All content on our website, social media, product listings, photographs, logos, and branding remains the property of Robinson Sewing Studio.

Content may not be copied, reproduced, or used without permission.

9. Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses

• Our total liability relating to any order shall not exceed the purchase price of the item

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

10. Privacy

Any personal information provided to us will only be used for order fulfilment, customer service, and legal obligations.

We will not sell or misuse your personal data.

You may also wish to provide a separate Privacy Policy if you collect customer data through a website.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions about these Terms, please contact:

Robinson Sewing Studio
Email: info@robinsonsewingstudio.co.uk
Instagram: robinsonsewingstudio
Website: www.robinsonsewingstudio.co.uk

Last updated: 24th May 2026

This Privacy Policy explains how Robinson Sewing Studio collects, uses, and protects your personal information when you purchase from us online, contact us, or buy from us at markets and events.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Robinson Sewing Studio
Email: info@robinsonsewingstudio.co.uk
Instagram: robinsonsewingstudio
Website: www.robinsonsewingstudio.co.uk

For the purposes of data protection law, we are the “data controller” of your personal information.

 2. Information We Collect

We may collect the following personal information:

•  Name 

•  Billing and delivery address 

•  Email address 

•  Phone number 

•  Payment information (processed securely through third-party payment providers) 

•  Order history 

•  Messages or enquiries you send to us 

If you purchase from us in person at markets or events, we may collect limited information necessary to complete your transaction or provide customer support.

3. How We Use Your Information

We use your information to:

•  Process and deliver orders 

•  Communicate about your purchase 

•  Provide customer support 

•  Process refunds and returns 

•  Prevent fraud or misuse 

•  Meet legal and accounting obligations

If you choose to sign up to marketing emails or promotions, we may also use your information to send updates about products, offers, or news. You can unsubscribe at any time.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract — to process and fulfil your order 

• Legal obligation — for tax, accounting, and consumer law requirements 

• Legitimate interests — to operate and improve our business 

• Consent — for marketing communications where required 

5. Payment Processing

We do not store full payment card details.

Payments are securely processed by third-party payment providers such as [Stripe / PayPal / SumUp / Square / Shopify Payments etc.].

Please refer to their privacy policies for details on how they handle your information.

6. Sharing Your Information

We only share personal information where necessary, including with:

•  Delivery and courier companies 

•  Payment providers 

•  Website or ecommerce platform providers 

•  Accountants, legal advisers, or regulators where required by law 

We do not sell your personal data to third parties.

7. Data Retention

We only keep personal information for as long as necessary to:

•  Fulfil orders 

•  Maintain business and tax records 

•  Resolve disputes 

•  Meet legal obligations 

8. Your Rights

Under UK data protection law, you have rights including:

•  The right to access your personal data 

•  The right to correct inaccurate data 

•  The right to request deletion of your data 

•  The right to object to certain processing 

•  The right to withdraw consent for marketing at any time 

•  The right to lodge a complaint with the UK Information Commissioner’s Office (ICO) 

You can learn more from the Information Commissioner's Office (ICO).

9. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

However, no method of online transmission or storage is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available upon request.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Robinson Sewing Studio
Email: info@robinsonsewingstudio.co.uk
Instagram: robinsonsewingstudio
Website: www.robinsonsewingstudio.co.uk

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.